If Windows shows your PS3 Eye as a generic camera and the OpenPS3Eye driver will not install, the old driver is still on the system. Windows keeps its own copy in its driver store and puts it back as soon as the camera is detected again, so uninstalling the device once changes nothing.
Our free PS3 Eye Fix Tool finds that stored copy and removes it, after showing you what it found.
You are aiming for one specific state in Device Manager: the camera listed under Other devices as USB Camera-B4.09.24.1 with an exclamation mark icon. It looks like an error. Here it is exactly what you want, because it means Windows has no driver left to load for the camera’s picture.
One warning before you touch anything. The PS3 Eye shows up in Device Manager as two entries, and both can be called USB Camera-B4.09.24.1.
The one under Sound, video and game controllers is the camera’s microphone. It keeps its exclamation mark even when everything works, and uninstalling it does nothing for the driver.
Most of the people who write to us after many rounds of uninstalling have been removing the microphone over and over while the picture entry stayed on the old driver.
Uninstall the CL-Eye program first
CL-Eye is the old PS3 Eye driver. Head tracking does not use it, and while it sits on the PC it claims the camera and blocks the OpenPS3Eye driver from installing.
If the CL-Eye program is on the PC, remove it before anything else: open Windows Settings, go to Apps, uninstall CL-Eye, then restart.
The Fix Tool never runs another program’s uninstaller, so if it finds CL-Eye still installed it asks you to do this step and waits.
Removing the program is not enough on its own. Its uninstaller takes the camera out of Device Manager but leaves the driver package in the Windows driver store, and Windows installs it again the next time the camera is plugged in.
That stored package is what the Fix Tool removes.
Clear the old driver with the PS3 Eye Fix Tool
- Leave the PS3 Eye plugged in, if you can straight into a USB port at the back of the PC, and close OpenTrack.
- Download the ZIP and unzip it. Do not run the tool from inside the ZIP.
- Run PS3Eye-FixTool.cmd from the unzipped folder, press a key when it asks, and accept the Windows administrator prompt. Driver packages cannot be removed without it.
- Read what the tool found. If it asks whether you have uninstalled CL-Eye, uninstall it from Windows Settings first, then answer Y so the tool can check again.
- Press Y to repair. The tool removes the stored packages, asks Windows to look at the camera again and checks once more.
- Unplug the camera and plug it back in. Windows now lists it as USB Camera-B4.09.24.1 with an exclamation mark, which is the state you were after.
- Continue with Step 2 of the PS3 Eye setup manual, the libusbK installer. The Fix Tool does not install the driver for you, but the camera will now appear in the libusbK wizard.
Everything the tool writes lands in a DELANCLIP folder on your Desktop, and that folder opens in File Explorer when the tool finishes.
If Windows answers the double-click with a Smart App Control message, close it, right-click the tool and choose Run as administrator.
Still not working? Send us the report
If the camera still will not take the driver after the Fix Tool and the manual’s steps, do not send screenshots. The tool has already left a report ZIP in the DELANCLIP folder on your Desktop, named SEND-TO-DELANCLIP-PS3Eye-Report followed by the date and time of the run.
Reply to Delanclip Support with that file attached. It holds what Windows has on record for the camera, what the Fix Tool found and what it changed, so we can read the state of the system instead of guessing from a screenshot.
Doing it by hand instead
If you would rather not run the tool, you can clear the stored driver yourself in Device Manager. Right-click the camera’s picture entry, under Imaging devices or Other devices, never the microphone under Sound, video and game controllers.
Choose Uninstall device and tick the option to delete the driver software if Windows offers it. Then open the Action menu, choose Scan for hardware changes, and repeat until the picture entry reads USB Camera-B4.09.24.1 with an exclamation mark.
Windows can hold more than one stored copy, so several rounds may be needed. This is the route that most often ends with the wrong entry being uninstalled, which is why we built the tool.
Key points to remember
- Two entries can be called USB Camera-B4.09.24.1. The one under Sound, video and game controllers is the microphone. Leave it alone.
- The exclamation mark on the picture entry is the target, not a fault to fix.
- Uninstall the CL-Eye program first if it is installed. Its uninstaller leaves the stored driver behind, so the Fix Tool is still needed.
- The Fix Tool changes nothing until you press Y, keeps a copy of what it removes and writes UNDO.cmd.
- After the repair, unplug and reconnect the camera, then install libusbK from Step 2 of the manual.
- Send the report ZIP only if the camera still does not work after that.
Still stuck? Contact us with the report ZIP attached and we will take it from there.
