delan engineering

Customer Support

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Customer Support Policy – System Compatibility & Platform Support

At Delan Engineering Ltd, we are committed to providing high-quality customer support and guidance to help you get the most out of your head tracking experience. However, due to the technical diversity of modern computing platforms, we have defined the following scope of support:

✅ Official Support: Windows Systems

Our products are designed and fully tested in Microsoft Windows environments, which means:

  • We provide full technical support for setup, configuration, troubleshooting and integration with supported games.

  • All user manuals, video tutorials and configuration profiles are based on Windows systems.

  • We guarantee compatibility and can resolve most support cases directly.

⚠️ Limited Support: Linux and macOS

While our products are compatible with Linux and macOS (via standard UVC drivers), we do not offer full support for these platforms.

This is due to:

  • The wide variety of Linux distributions, kernels, desktop environments and permission systems.

  • Lack of official packaging or installers for third-party software like OpenTrack across these platforms.

  • Our internal development and testing infrastructure being Windows-based.

As such:

  • We may offer general guidance or advice when possible.

  • We do not guarantee full functionality or provide troubleshooting for every distribution or macOS version.

  • We do not guarantee compatibility with sandboxed environments (e.g. Snap, Flatpak, AppImage), nor are we responsible for third-party driver or permission issues.

🛠️ DIY Systems and Community Support

Linux and macOS users are encouraged to:

  • Consult our general manuals, which can still provide useful context.

  • Refer to relevant community forums (e.g. GitHub, Reddit, Linux gaming communities) for specific fixes.

  • Use supported Linux tools (e.g. v4l2-ctl, lsusb, cheese) to diagnose camera issues.

📌 Summary

We do our best to help every customer – regardless of platform – but we officially support Windows only. This policy allows us to maintain high standards of support quality, and ensures fairness and transparency for all our users.

Thank you for your understanding.